An open letter to Optus.
chris | August 5, 2008Dear Optus,
I signed up for two iPhones when they came out - as I’ve not received a bill yet I’d like to check my bill online. Here’s how my attempts have gone so far:
After fighting with your mobile ‘Zoo’ website for days I’ve finally been able to logon between receiving the password SMS and that password expiring around seven seconds later. This has allowed me to choose a somewhat ridiculously complicated password and setup my ‘Zoo’ account.
Zoo seems great - I can buy annoying ringtones and silly wallpapers and they’re all charged back to my account - great! This system obviously links with your billing or CRM system - I click the ‘See my mobile bill‘ under the ‘My Account‘ option and it drops me to a non ‘Zoo’ branded page at personal.optus.com.au with all sorts of headings like ‘Internet‘ and ‘Mobile’ and ‘Home Phone‘. I happen to have an iPhone so I click the ‘Apple iPhone 3G’ under the ‘Mobile‘ heading. It takes me to a page which helpfully tells me the 3G iPhone is available. This is good news, but not a surprise to me as I have two of them with an account with you guys.
I figure I must’ve made a mistake in my haste of navigating through your website so start again from the Optus Zoo page and have another look around.
Yep, under the ‘My Account‘ heading on the right hand side under the ‘Quick Links‘ panel are four items. “Check my Pre-Paid balance“? Nope. not for me - I’m post paid. “See my mobile bill“? Yep! that looks right. I click again.
Hmm. personal.optus.com.au again. Do I want to sign up for internet or a 3G iPhone? Neither, actually. I go back to the Optus Zoo page yet again. This time I try the menu on the left. ‘My Mobile‘ > ‘My Mobile Account‘ > ‘My Mobile Bill‘
Aha! “My Optus Mobile” Great. I click the ‘Register Now’ button.
I fill out the required details and enter my mobile number as my UserID -Â I figure it’d be nice for me to only have to remember one set of credentials for all of your various systems. Uh-oh! I need my account number. Since I’ve not yet received a bill (the whole reason I’m trying to access my billing online) I call your 1300 number to find out what my account number is.
After fighting with your IVR for a while trying to repeat “another enquiry” I eventually end up frustrated and screaming expletives into the phone. Surprisingly this directs me to the ‘another enquiry’ area and I speak to Kerryn with an American accent.
After not only entering my phone number via the touch tone phone I’m using but also repeating it and all my other details to Kerryn, she gives me my 14 digit account number.
14 digits! My account number is in the 86 TRILLION range! I don’t believe there are that many phone numbers on the planet let alone accounts! Amazing.
Now armed with my 14 digit account number differentiating me from your 86,000,000,000,000 other customers I atempt to enter it into the form. Alas! The form only takes eight digits. Bummer. Perhaps I have the wrong ‘Account Number’.
I call your 1300 number again.
This time your IVR understands ‘another enquiry’ and I speak to Sarah (Australian accent this time). Sarah tells me I just need to enter the first eight digits online. This makes me question the purpose of the other six - Â but I don’t argue with her - I thank her for her time and put in the eight digit code, my date of birth and the rest of the details.
I hit ‘Continue‘. Uh-oh!
“Our system does not recognise some data that you have entered. Please check that you have entered your Date of Birth correctly. Please also ensure that your Account Number, Mobile Number and Post Code are entered exactly as it appears on your most current mobile bill. Please note that Pre-Paid customers and those not issued with a Mobile bill from Optus Mobile are unable to register. If you feel you have entered your data correctly and you still cannot register, please contact Customer Care on 1300 300 937″With no more information about which field is ‘unrecognised’ I refresh the screen and re-enter all my data and click ‘Submit’. Nope. Still no good.
Frustrated and ready to kill someone I have another wander around your website.
Back at the personal.optus.com.au page I spot a nav menu item called ‘Mobile‘ . I click it and it directs me to another offer to sell me an iPhone - ooh! and a “Log In” button! I click it eagerly.
I get a ‘My Account‘ page. I attempt to login with my Optus Zoo details.
The page reloads with no error message, yet I’m not logged in.
I re-enter my details.
Again the ‘My Account‘ page reloads. As this page doesn’t have any Zoo branding I figure you guys must make users have two totally different accounts and this page just has non existent error handling. I clear any rationale from my mind and click on “I would like to register a new Username and Password to use My Account” as I can’t use “I would like to use my existing Optus Internet Username and Password” as I don’t use you guys for internet.
Aha! A third totally different ’sign up for an account page’ not at all like the Optus Zoo one OR the Optus Mobile one.
I eagerly enter my details and click Submit, again using my mobile number as my user ID.
“Sorry, but there were some problems with the details you entered. Please try again.”
Apparently there’s a problem with my selected username!
“Sorry, but you need to choose a new username. Please choose one that’s between three and 20 characters in length, and contains only letters and numbers.”Perhaps this error means use both letters AND numbers (my mobile number contains no letters). I try my first initial, last name, and ‘01′ (zero one). Again I click ‘Submit‘ and wait patiently.
After what seems like a very long time - success! A page appears telling me I have a confirmation email to click on. I head off to retreive my email.
I click the activiation link and return to the ‘My Account‘ screen. I enter my new credentials. A very long wait as the data as my credentials are checked against the 83,000,000,000,000 other clients in your accounting database.
“Great News! Your account has now been activated.” Fantastic! There’s a link on the page called ‘Check your bill’. Hah! Finally we’re here! I click. I’m directed to another page where I can link my Optus accounts. I follow the link to link and I’m at another page asking for my details yet another time.
I enter my eight digit account number only to be denied entry one more frustrating time. Turns out those frivolous six extra digits are required here!
One more time with a speed and  fury I usually reserve for complaints about public transport and surprise, surprise, my account is linked with both mobile numbers visible!
YES! SUCCESS! And It only took the better part of an hour. I click the 14 digit account number of my linked account, relieved the horror is finally over.
“Unfortunately the service you are attempting to access is unavailable at this time. Please try again later.”
I hate you, Optus.
Co-sign. I've had exactly the same problem. Plus when I
Andy | August 5, 2008Co-sign. I’ve had exactly the same problem. Plus when I signed up they used my incorrect date of birth. So I had an extra 7 phone calls and a trip to an optus shop before that was sorted out. FAIL. Every other telco I’ve been with has one login, bill preview, data preview. And they work.
Even when you finally get into Optus usage, it just gives you calls and shows you when you accessed data and how much it cost you. Which is irrelevant when you’ve got included data. So you still don’t know how much of your cap you’ve used.
Best bet at this stage it to exclude the data and then you get how many calls you’ve made. And check your iPhone’s usage meter for data.
Again, FAIL.
I haven't got an iPhone . . am I alone? I
Baino | August 5, 2008I haven’t got an iPhone . . am I alone?
I feel your pain Chris
You got a 14 digit account number ?! I HATE
pawz | August 7, 2008You got a 14 digit account number ?! I HATE YOU !
I also got two new iPhones with new numbers, but I got 8 digit account numbers for both of them. So what ? I’ll tell you so what… 8 digit numbers fall under Optus’s OLD customer database system and cannot support any form of online bill checking or usage information checks until they are migrated to the new 14 digit account number system.
Time Optus say it will take for this to happen ? AT LEAST SIX MONTHS !
If I am an NEW customer, why was I put in the OLD billing system ?
Furthermore, I was promised online billing by an Optus representative, and I am now told I cannot get it for six months at least. What am I doing about it ? I lodged a TIO complaint of course !
[...] been trying to get my bill
Optus Billshock??? - Page 3 - MacTalk Forums | August 8, 2008[...] been trying to get my bill __________________ | Flickr | blog | Ultimate Geek Bag Project | Name Already Taken Podcaster | [...]
all sounds to familier, i posted a similar story yesterday
craig | August 8, 2008all sounds to familier, i posted a similar story yesterday
stupid optus, same issues for me. meh!
James Mandy | August 13, 2008stupid optus, same issues for me. meh!
welcome to the optus family - i have had
Richard | August 15, 2008welcome to the optus family - i have had my iphone for a week.. I too tried going to the Zoo only to get SMS upon SMS with passwords that dont link to my phone number, then finally getting to someone to talk to telling me ai have to goto the main page, sign up, then link my account to my online account. still no usage meter.
hell im with ‘3′ on my normal phone, 3 clicks and im on a WEP page with my current monthly calls, remaining quota and data usage.
screw you optus.
I have had exactly the same problems. I no longer have
Nick | August 19, 2008I have had exactly the same problems.
I no longer have any respect for Optus.
Why would they make everything so hard?!
Great letter... hope they listen but I doubt it will
Josh | September 2, 2008Great letter… hope they listen but I doubt it will happen. If Optus are prepared to jump in on the iPhone, the least they can do is provide some sort of data usage meter. Even Optus admit, “the iPhone uses A LOT of data as it’s constantly updating itself”.
the irony... communicating with a communications company = pain and I
Rob | September 9, 2008the irony… communicating with a communications company = pain
and I feel yours. To make it worse we pay for this privilege.
I have tried to explain, through hours of phone calls (I am too lazy to express myself as well as you do, in writing), that as post paid customer on a cap I want to check how many days I have to spend $X and use Ymb.
All they can tell me is I have used $Z (ex GST and phone and data credits) WTF does that mean… I have $350 call credits and 500mb of data per month so $Z- credits means nothing to me.
good luck!
I have been around the optus webpage labyrinth, at speeds
david mckinley | September 18, 2008I have been around the optus webpage labyrinth, at speeds of UP TO 5 Kb/s. yes, K.
Have swung from branch to branch on their phone tree, suffering the VERY RUDE assault of their tiny “music” loop, with its sudden leaps in volume, for just under two hours at a stretch, and sometimes to end up talking to someone who clearly feels that I should be a bit brisker with stating my business.
And I’ve got so many different optus pages hopefully seized into my Bookmarks, that, after months of this, I still have to fossick around the site to find my phone bill, or net bill.
By the way, the paper bills: the mobile phone bill they call “Yes Optus” in the form of the identical yellow icon on the desktop for connecting to net,
And they call the internet bill “Mobile Phone Account” .
Of course. If you point this out to them, fear not, they can explain it! It’s because the wireless modem has a SIM card in it. - so there you are.
I ventured to a callcentre that the website was “really crappy”. There was laughter off phone, and then a reply, “No, it is actually a very good website”.
I suspect this opinion is very firmly held by top management.
I haven’t mentioned here other issues of equal and greater absurdity and non-responsiveness, because I can’t be bothered; I can’t bear to write of this anymore. Afraid I will go bald and the rest of my teeth will fall out if I don’t banish it from my mind and lie on the beach.
but can’t close without mentioning that I chanced upon one phone-assistant to whom ( while waiting for pages to change at 5kb/s max on OptusRural while she was to show me the way to pay my bill online) I casually vented a bit of recent Optus tragi-comedy - and she actually grasped the enormity of it, and knowing I was telling the truth, was clearly horrified that Optus could be so incapable of providing assistance to a customer.
and although it became clear that she didnt have the rest of the arvo to wait for me to change pages 4 times, she did promise to do everything she could.
And it became obvious in the next week that she had banged on a few desks.
If it hadn’t been for Caroline, I would have an impression in my mind of Optus being TOTALLY in denial.
Seriously, the idea of opening up optus now to log in to pay my bill for net or phone,or see one or both, immediately puts a state of confusion and doubt into my mind, and it seems impossible. Can I bear to start? How long am I willing to invest? What then?
Ring them??????? aaarrgghh.
As the man said “Actually its a GOOD website”
I’m going to lie down now. itsaGOODwebsiteitsaGOODwebsiteitsaGOODwebsiteitsaGOODwebsiteitsaGoodwebsiteitsa
r
i have been trying to view my bill on line
judith mcintyre | September 21, 2008i have been trying to view my bill on line 6 weeks now , spend hours on the phone trying to solve the problem without success! try to send email to optus for explanation, was hopeless ,as optus email address wasnot accepted., im verry upset im a pensioner, and renting .i m seriously thinking defaulting and send the phone back , and even be prepared to go bankrupt on optus yours sincere judith mcintyre….21/09/2008
After jumping through hoops, fighting with IVRs and repeatedly re-tracing
Froosh | October 14, 2008After jumping through hoops, fighting with IVRs and repeatedly re-tracing steps on the labyrinthine Optus Zoo(s), I finally was able to make 2 bookmarks. One for my “Mobile Bill” (for monthly accounts) and one for my “myZOO Member Services” (for Wireless Broadband traffic reports).
If they move them, I’m stuffed. This alone makes me want to simply pay out contracts and go anywhere else. But the ‘competition’ is not much better
Telstra? 3? Voda? They all have their own horror stories…
8nv1oC hi nice site thanx http://peace.com
bob | January 3, 20098nv1oC hi nice site thanx http://peace.com
Optus staff have exactly the same problems with My Account
Optus Insider | March 18, 2009Optus staff have exactly the same problems with My Account and Zoo. We get locked out, have to wait days/weeks to get our passwords reset. Many times you have to close down all your explorer windows and restart everything just so you can login successfully. I once spent 6 weeks linking an account for a customer, had to call IT support every 2 days and still nobody could fix the problem. In the meantime he had to be credited every time he went over his cap plan, because he had no way of monitoring his usage.
My Account and Zoo are two of the most poorly designed systems I have ever used at Optus, but they are nothing compared to the rest of the stuff we have to deal with:
Optus Software
Optus only uses animals on it's commercials because they cant
Anon. | March 27, 2009Optus only uses animals on it’s commercials because they cant afford humans.
Argh, I couldn't agree more with these comments, their systems
FoxyLoxy | April 16, 2009Argh, I couldn’t agree more with these comments, their systems are ridiculous….RIDICULOUS and so so sooooo poorly cobbled together…they cannot deliver perhaps if they invested in better systems instead of such heavy promotion I might be able to link my home phone, mobile and net accounts….what a mistake signing up for that bundle was.
Awhile ago they migrated my online billing back to a paper bill - weird - but I didn’t have the bandwidth to query it at the time so just got on with paying the paper bills. Then got informed that I would have to start paying for paper bills I NEVER REQUESTED. There were no emails telling me to do anything at all - just a paper bill that showed one day…anyway I went thru the rigmorale on the website alone then spoke to a woman who tried to set it up for me and said what user name would I like, and I thought well I’ll give my old details so I can just use them, view the old online bills etc….I couldn’t have that name, cos guess what - it was already taken…..
Already taken ??? My breathing got faster and much huffier at this point….ALREADY TAKEN ????
Yes that user name is already taken F***HEADS because it IS MY NAME.
Then there was the time I organised, or thought I had organised international roaming and ended up chewing thru a call home card while on hold to optus at 4 am in Hong Kong while they activated what I was assured was previously activated…sigh I could rant about this for hours need to stop….WAAAAAAAAAAAAAAAA ! I too hate you Optus
Update on my september08 post above: SLIGHT improvement, half a
david mckinley | June 23, 2009Update on my september08 post above: SLIGHT improvement, half a star.
Why would optus,, a communications corp(se), run their website so badly for so long?
1. Mr & Ms Optus wanted a hobby for their adopted blind quadreplegic alcoholic adoptee?
2. It’s all a Microsoft experiment in Simulated Human Intellect Trials?
NO. It’s deliberate massive mess, to make it very difficult for us NOT to be able to carefully monitor our spending, so that we waste money, and they get it.
Yes, Optus.
Correction: double negative there, should be - "to make it
david mckinley | June 23, 2009Correction: double negative there, should be -
“to make it very difficult for us to be able”
Maybe I can do their next website.
So, to summarise the Optus "business plan": - If you're on
Ash | July 12, 2009So, to summarise the Optus “business plan”:
- If you’re on pre-paid, and therefore have control over how much you spend with Optus, then they’re more than happy to show you your up-to-the-minute usage statistics.
- If you’re a post-paid customer, Optus have the right to take from you whatever amount you can manage to tally up in a month, and therefore they withhold your live usage statistics in the hope that you’ll go (way) over.
This is unethical; bordering on illegal under the various retail and information Acts. I have only just signed up with Optus (month-to-month, luckily) and haven’t yet gotten my first bill. I have every confidence that I won’t go over my cap, but the fact that they have simply chosen to withhold this information with malicious intent and therefore I will be cancelling my account before this billing month is over.
I will not support a company that is just so damn sneaky.
I agree with the post but still there are other
mr. traffic | July 17, 2009I agree with the post but still there are other ways for obtaining traffic and/or customers.
Agree Optus online bills section is the worst I have
Ante | August 1, 2009Agree Optus online bills section is the worst I have seen. I struggled to signup for my wifes mobile bill to avoid a $2.20 fee for a couple of weeks then when she gets the first online bill SMS I can’t login.
If you need a password you must ring?
I wonder if I am logging into the correct page. When I get there it says We’re building a new online service which will be available early 2008. In preparation for this, MyOptus Mobile will no longer accept new registrations.
While my Vodafone account has some issues with performance it is easy enough to use. Will Optus waive any late payment fees because we cannot view the bill?
Thanks! I haven’t seen such helpful post for a long
ecommerceaffiliateprogram | August 24, 2009Thanks! I haven’t seen such helpful post for a long time!
Hello, I love this post very much because it inspired
affiliatebestmarketingprogramgirl | August 28, 2009Hello, I love this post very much because it inspired me a lot about this topic.
Well, I have a mixed feelings about Optus.Once it appears
cangaseira | November 24, 2009Well, I have a mixed feelings about Optus.Once it appears as a very professional company…
but be prepared for surprises!!! I have used them for 5 years for my mobile service.It was very good and I was happy.One nice day they have changed the system and suddenly
the retrieval of the message took me much more longer because the new answering
mashine started to talk much more slower what costed me time(and money).I have lot of
messages and do not want to spend extra time with them just because my mobile company decided to suck more money out of me.The other issue was that their web site
looks very nice but when I started to use ADSL with them it was a pain to find the usage meter.Today (when I already know where to look for it) is easy but try to do it first time…
thanks god I have found some help here : http://www.thenerdfiles.com/page37.html
The optus bill is a creation of super scietifical individual.It took me 2 hours till I got to the
point that I was understanding what they talking about.Well maybe I have to go back to study some sneaky marketing bussiness or I am getting to old…
If you have any issues in registering at MyAccount, what
YES | December 28, 2009If you have any issues in registering at MyAccount, what you just have to do is to snatch your phone, dial 1300 300 937. Im quite impatient in filling up a form one day so I phoned Optus and I was very delighted to speak to a non-Australian, American-accent with an Asian tone, mind you, he was very enthusiastic assisting me! Within 3 minutes, (which I barely knew passed by since we talked a lot about Christmas shopping and I’m commending him for being a very good conversationalist as he seems to know that I love shopping), he provided me a username, which we both agree on, and sent me the password for it in my email, He walked me through on setting an alert and viewing my used credits and he even told me to call customer service whenever I’m having any difficulties and ask for an Optus agent to send him an email via his employee ID(which im still keeping ZIP393179)! I The other day, a friend of mine told me after creating an account online is that you still have to struggle in activating it and linking your bill but, to my relief and im still thankful that, the Optus rep have actually linked it for me! He was really a relief and he knows what to do! Now, whenever I need to do something for my mobile, I call customer service first which most of the times have it all resolved by then.
SMART INSURANCE FOR DUMB PEOPLE OR WHY I HATE OPTUS...LET ME COUNT
J Robinson | January 15, 2010SMART INSURANCE FOR DUMB PEOPLE
OR
WHY I HATE OPTUS…LET ME COUNT THE WAYS
Soooo I have an iPhone with Optus and after a month of use it stopped making or accepting calls. I could check the weather, get on the internet but not make or receive calls. Pretty critical stuff for a phone I would have thought.
I took it into the store, waited 25 minutes until someone was available to help me and my phone was sent off for “assessment”. In the meantime I am given the worst phone known to man as a replacement. On this occassion my phone was replaced but I was advised by the Optus store staff to get insurance, so like a true idiot I did….
Fast forward 15 months and I have been paying my insurance premium each month and the screen on my phone gets cracked. I called Optus insurance and am advised that the screen is covered by insurance FANTASTIC… BUT there is a $100 excess to fix it and a 10 day “assessment” period. I do a little research and I can take the phone into iExperts in the city pay them $99 to get a new screen installed (not voiding the Apple warranty) in half an hour while I wait.
I consider doing this but I figure I have paid $150 for this insurance over the past 15 months I am going to use it at the very least. So I take my phone into my local Optus store and wait another 20 minutes until someone can serve me (why don’t they just get more staff???). I sign some form, am reminded that it will cost $100 to repair and I would hear back from assessments within 10 days.
11 days later I hear nothing so I go into the Optus store (glutton for punishment). This time I only wait 10 minutes to be told I have to call insurance. I call insurance and am told that my phone has been “assessed” and guess what - the screen is cracked and needs replacing which will cost me $100. Not sure why it took them 11 days to discover something I told them from the beginning BUT THEN I am told it would take 15 days to fix. Problem is I am going overseas in 7 days and need my phone back. So I ask them to just send me back my phone so I can take it into the city to be repaired….
THAT IS WHEN THINGS GO HORRIBLY WRONG…
I am then told that it will cost me $50 to get my phone back - UNREPAIRED!!!!! Apparently the cost of some guy in a service centre looking at my phone (with a big crack in the glass) and assessing that it needs a new screen costs ME $50… WHAT THE??? Not only this they still can’t guarantee that I will even get my broken phone back before I go overseas in one weeks time.
So now I have paid these chumps $200 to take my still working phone for 11 days to then take another week (hopefully) to send the phone back to me still broken. And they call this SMART insurance?????? It should be called SMART insurance for very very dumb people…
My advise to your - other than NEVER going near an Optus store or using Optus as your phone carrier is DO NOT UNDER ANY CIRCUMSTANCES get the insurance. It will just create more hassle for you, and is the worst possible solution to your iphone wows. There are loads of iPhone repair places that are SOOOOO much quicker and charge way less than the Optus Smart insurance
With all the hate in my body I hope to never have to speak with another Optus “Customer Service” person again in my life….
There used to be a time when customers were valued
Jane | February 7, 2010There used to be a time when customers were valued and treated with dignity and products that you bought came with a 1 to 3 year warranty, but this was in the past when life was easy and technology was simple. The world has now changed and big companies like Optus are making a profit out of selling faulty goods then charging customers to fix the problem. I have never owned an I phone, but I have had dealings with Optus and I have found that the way they treat their customers is appalling. It seems to me that they see their customers as nothing but cash cows to milk for every penny they can get out of them.
I have my home phone and internet with Optus and I have had ongoing problems with my internet as I keep getting cut of the net and my entire computer screen freezes. Every time I phone Optus about this problem I have to pay for the call; 1st I get a machine wanting details from me, then when I get through to an operator they want me to give them the same information again, they then tell you that they have to transfer your call to another area and when you get through to that area you have to give all your details again, only to be told again that you are in the wrong area and put back to a machine to start the whole process again. I have spent hours on the phone going through this process and struggling to understand the accents of the people who answer my call. I have often been cut of the line or hung up on so that I have to phone them again and again and each time I phone them I am charged for the call. Then when I finally do get through to the right area I often get a technician who hasn’t got a clue and tries to convince me that I have a virus on my computer. For over 12 months I have had to put up with Optus doing this to me and the problem with my internet has progressively gotten worse and I get cut off the internet every 10 seconds. About 10 days ago I noticed that my modem was overheating and when I told Optus about this they finally accepted that the modem they supplied me is faulty and has been causing the problems. Optus agreed to send me a new modem and told me that it would be delivered on Friday 5-2-2010. As they couldn’t give me an exact time, it meant that I had to wait in the whole day for the courier and I had to cancel several important appointments and reschedule others so that I could be home to get the modem. But guess what the courier never arrived. I phoned Optus at 3pm that afternoon and was told that they made a mistake and booked the courier for next month. I asked Optus to send the modem out to me by another courier as I couldn’t give up another day; but they said they couldn’t do that, so I asked them if they could deliver it to my local post office and again they said they couldn’t do this. Optus now expect me to sit in again on Monday waiting for this modem and they will probably stand me up again.
I have been down this path with Optus before and I don’t trust them. When I first signed up with Optus, they claimed they would send my modem out on 4 different occasions and stood me up three times. At the time I had just been diagnosed with skin cancer and even though they knew that, they still treated me like this and it meant that my medical appointments had to be rearranged. At the time I tried to cancel my contact with Optus, but they would not let me do this and just kept turning my life up side down. I am sick of the way they treat their customers and am seriously considering taking them to court. I don’t think anyone should trust Optus or their products.
The original poster is either a 12 year old child
Greg | February 28, 2010The original poster is either a 12 year old child or is slightly dimwitted if he cannot figure out these simple things in life which hundreds of thousands of others have no problems dealing with whatsoever. Perhaps you should go back to sending good old fashioned paper mails and leave technology to the rest of us.
I feel your pain. After I month I still
Mark | March 14, 2010I feel your pain. After I month I still cannot access the f****ing My Account to check my usage and bills etc.
It’s goddam freaking annoying the shit outta me :-/ I’m a software developer. I don’t understand how they could screw things up soooooooo badly.
Fuck you got some anger issues, get over it cock
Jack Bell | July 18, 2010Fuck you got some anger issues, get over it cock sucker there are bigger rhinos to worry about then getting angry at a telco
Wow, I can relate to a lot of this.
Adam | October 5, 2010Wow, I can relate to a lot of this. My story is pretty similar, so I wont go into too much detail except for that part that almost made me homicidal.
Because I was unable to log into My Account to pay my bill I eventually got disconnected. This happened on a weekend and so I couldn’t ring up support and get it fixed (had to wait till business hours). So I get home on Monday and try to ring customer “care” to sort out the issue (after spend a significant amount of time on the optus site trying to find the correct number to ring). But because I have no credit my call wouldn’t connect and got an infuriating message saying that I needed to contact customer care to resolve the issue. How stupid is the phone company that disconnects you and gives you a message telling you to contact customer support then not actually allowing you to make that call on your phone.
Yep - it 2011 and 3 years later, still the
Bella | May 1, 2011Yep - it 2011 and 3 years later, still the same issue!
I have found Optus to be the most predatory and
Dave | May 23, 2011I have found Optus to be the most predatory and inefficient company that I’ve ever had the misfortune to have dealings with. My future dealings after being “verballed” into agreeing to a new contract will soon be at an end.
Perhaps Jack Bell works for OPTUS!! He sounds like the sort of arrogant, uncaring and uncouth mongrel that would take sides with the opposing side just to bignote his own inferior personality and misguided sense of his own importance!!
I have just tried to activate a prepaid mobile sim
Paul | September 25, 2011I have just tried to activate a prepaid mobile sim card. I give up. Tried online and got an error so called the number that was provided. You just go round and round the automated voice thingy, 20 minutes of my life I will never get back. I am going to chuck my Optus SIM.
How can we as a community of thousands of ill-treated
Jason | January 9, 2012How can we as a community of thousands of ill-treated customers, get back at Optus?
I HATE OPTUS. Signed for $49 Cap and $29
Ben Rogers | February 10, 2012I HATE OPTUS. Signed for $49 Cap and $29 Cap with two new phones… within days one was not working… the other wasn’t even ordered by the Rep. Finally arrived a month later. Have spent at least 5 or 6 hrs on the phone to Optus resolving problems with mailing address and other issues. I HATE OPTUS. Trying to return the broken phone is a nightmare… 2 trips to the Optus shop, not to mention their after sales support is open when I’m not working! I HATE OPTUS
Optus made me cry today ! I have just been on
LouLou | February 16, 2012Optus made me cry today !
I have just been on the phone with optus for over 2 hours. Spoke to 6 different customer service people, first one hung up on me I I was pointing out that when the optus screen asks you to enter your Email address, it should not only accept your username), the next person helped me signon to my optuszoo account but was unable to link my mobile number, the next person I was transferred to could not help me but transferred me to another person. The line was really bad so they said they would call me back and did not. After 1/2 an hour of waiting, I again called customer service and got put through to the 5th person who told me a needed a completely different account (myaccount) and he tried to do this for me, but no longer has acess to do this, so is getting someone from customer service to do this for me. Meanwhile I spoke to the supervisor to complain about the rudeness of customer service.
Would have contacted the complaints area but website does not work and cannot email a complaint or telephone and get put through to a complaints area. (Website drives you crazy in endless loop when try to use the contact page and Email hyperlink).
I am exhausted and still cannot work out the difference between optuszoo and opus myaccount.
Stumbled on this blog and gave a big sigh of relief that there are other people out there that are completely frustrated by Optus and the poorly designed websites.
Optus IT should hang there heads in shame.
Optus Customer Support should just be taken out the back and shot.
Hiya, I know your original post was a,ong time ago,
Maree Robertson | May 15, 2012Hiya, I know your original post was a,ong time ago, but I just wanted to say thanks, ‘cos you’ve helped me get from outraged fury to belly laughing, by reading your post.
I too have just spent an excruciatingly frustrating hour trying to deal with OPTUSE as I call them…. really, just cos I needed to find out why my *Extreme Cap* mobile bill was twice the amount I expected it to be, & it was extraordinarily difficult to even find a human being who could process that simple request.
& for sure, it’s my mammoth frustration with their absolutely convoleted website that’s the real irritant, over 20 TABS on the HOME page, & not bloody one of them with a clear path to follow!
So your words about trying to log on & their bizarro configs has cheered me up immensely, cos obviously IT’S NOT JUST ME.
Wish I could tell them to go F#@k themsleves, but I need to keep my like as simple as possibke for health reasons.
So I ddid a search for HATE OPTUS on Facebook, & found over 20 different GROUPS & hundreds of people who share my fury, then I saw a link to your blog
Thanks again for lifting my mood, I was apoplectic with fury! Cheers, Maree
hi this massage to the webmaster of this website , why
Earn 150$ a day from your website !!! | March 12, 2013hi
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website
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from adsnece and the other
comes from another platform http://bit.ly/WurQpx
sign up and try it , and you will be amazed with the amount of money you
are lossing every day
thanks
so click here and see yourself